Blog

Mapping Out Your Houston Metro Prospective Customers’ Experience

Hopefully, you aren't too locked into national news, stock market jitters, trade wars, etc. As a Houston Metro business owner you've gotta keep your head in your own particular game.But you must know this: with all the gloom out there, our mutual customers are looking...

Why Soft Skills Are The Future For The Houston Metro Workforce

We work with many Houston Metro business owners, so that means that the April 15th deadline doesn't carry quite the same "relief" that it does for many firms who work primarily with individual tax returns.Which is one of the reasons why you still see me posting a...

Resilience And Houston Metro Business Growth

If you were a client of ours this tax season, you're probably feeling fine about your tax return.But on the chance that you were not ... we've helped many Houston Metro business owners "make the switch" over to us, year after year. I know that you may have established...

Thank You For Making The 2019 Tax Season Our Best Ever

Here we are, and "tax season" is behind us.But the truth is that tax season actually never ends for us. We just get a little less busy. But what a 2019 tax season it was.Thank you so much for your trust, and for allowing us to walk with you during such a sensitive and...

Tracking Your Key Business Metrics For Your Houston Metro Company

Oh, you thought that since March Madness is over that I wouldn't shoehorn another metaphor? You thought wrongly.I'm here with some ideas for how you and your Houston Metro business should be "keeping score" today. (See what I did there? ... um ... because in sports...

Four Key Steps For Effective Customer Care By Scott Terry

As "customer service" goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Houston Metro businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly -- instead of having someone...

How to Eliminate Workplace Gossip in Houston Metro Businesses

I'm going to step away from tax land today, and put on my business coaching hat.But don't get me wrong -- we are diligently working through many of our Houston Metro business owner client files and getting a significant thrill from being able to help so many of our...